How we handle complaints
    Please only fill in this form for Member-related complaints. If you
    are not a Member and need to make a complaint, Please contact the relevant teams outlined in our guide to handling your complaint.

    If you have a general enquiry please contact our Member Services Team.

    We will respond to your complaint within 3-5 working days. Sometimes
    issues take longer to resolve. If this is the case, we’ll let you know.














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